Herbal Hills Center (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit https://www.herbalhillscenter.com/ and interact with our services.

By accessing or using our website, you agree to the terms outlined in this policy.

  1. Information We Collect

We collect information that you voluntarily provide when you:

  • Fill out our Contact Us form
    • Interact with our Chatbot
    • Submit an Appointment Booking form
    • Request information about our services

The information collected may include:

Personal Details

  • Name
  • Phone number
  • Email address
  • City or location

Service-Related Information

  • Inquiry or message details
  • Preferred appointment date and time
  • Services of interest

Technical & Usage Information (collected automatically)

  • IP address
  • Browser type and device information
  • Pages visited and actions taken on the website
  • Date and time of access
  1. How We Use Your Information

We use your information to:

  • Respond to your inquiries and requests
    • Schedule and manage appointments
    • Provide assistance through the Chatbot
    • Send confirmations, updates, or service-related communication
    • Improve our website, services, and user experience
    • Meet legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

  1. Data Sharing & Disclosure

We may share your information only when necessary and for legitimate purposes, such as:

  • With trusted service providers who support our operations (e.g., CRM systems, communication tools, hosting services)
    • When required by law or legal process
    • To protect our rights, safety, or prevent misuse

All such sharing is done with appropriate safeguards.

  1. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to enhance functionality, analyze traffic, and improve performance. You may control cookie preferences through your browser settings. Disabling cookies may affect certain website features.

  1. Data Security

We implement reasonable administrative and technical measures to protect your information. While we strive to secure your data, no digital platform can guarantee absolute security.

  1. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal requirements, and provide services effectively.

  1. Your Rights & Choices

You may request to:

  • Access or update your personal information
    • Correct inaccurate data
    • Request deletion of your data (subject to legal obligations)

For any such requests, contact us using the details below.

  1. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

  1. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites.

  1. Policy Updates

We may revise this Privacy Policy periodically. Updated versions will be posted on this page with a revised date.